Effective Date: August 10, 2026

Renoa Design & Construction (“Renoa,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit renoaconstruction.com, contact us, request an estimate, submit a form, or interact with our advertisements, including advertisements on Facebook and Instagram.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• First and last name
• Phone number
• Email address
• Property or project information
• Address or service location
• Information you include in messages or estimate requests
• Any other information you choose to provide

We may also automatically collect certain information when you visit our website, such as:

• IP address
• Browser and device information
• Pages visited
• Referring website or advertisement
• Website interactions
• Cookies and similar tracking technologies

2. Facebook, Instagram and Meta Lead Ads

We may advertise through Meta platforms, including Facebook and Instagram.

If you submit your information through a Facebook or Instagram lead form, Meta may provide the information you submitted to Renoa Design & Construction so that we can contact you regarding your request, provide an estimate, answer questions, or discuss our services.

Meta may separately collect and process information according to its own privacy policies and terms.

We may also use technologies such as the Meta Pixel or similar advertising tools to measure advertising performance, understand how visitors interact with our website, and improve our advertising.

3. How We Use Your Information

We may use personal information to:

• Respond to inquiries and estimate requests
• Contact you regarding your remodeling or construction project
• Schedule consultations or appointments
• Provide our services
• Follow up regarding your inquiry
• Send service-related communications
• Improve our website and customer experience
• Measure advertising and marketing performance
• Create advertising audiences and improve the relevance of our advertising
• Prevent fraud or misuse of our website
• Comply with applicable legal requirements

4. Calls, Emails and Text Messages

If you provide your phone number or email address, we may contact you regarding your inquiry, estimate request, appointment, or services.

If you separately consent to receive SMS/text messages, message and data rates may apply. Message frequency may vary. You may reply STOP to opt out of text messages or HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing our services.

We do not sell mobile phone information or SMS consent information to third parties for their own marketing or promotional purposes. Text-message opt-in information and consent will not be shared with third parties for their independent marketing purposes.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand visitor activity, measure advertising performance, and improve our marketing.

These technologies may include services provided by companies such as Meta and Google.

Depending on your browser and location, you may be able to control cookies through your browser settings, cookie preference tools, or other privacy controls.

6. How We Share Information

We may disclose personal information to service providers that help us operate our business, such as:

• Website and hosting providers
• CRM and customer communication platforms
• Scheduling providers
• Email and SMS service providers
• Analytics providers
• Advertising platforms such as Meta and Google
• Contractors or business service providers when necessary to provide requested services

These providers may access information only as necessary to provide services to us, subject to applicable agreements and legal requirements.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or property.

7. Sale or Sharing of Personal Information

Renoa Design & Construction does not sell personal information for monetary consideration.

Certain advertising and analytics activities, including the use of advertising pixels or cookies, may be considered “sharing” of personal information for cross-context behavioral advertising under certain privacy laws.

Where required by applicable law, you may request to opt out of such sharing by contacting us at info@renoaconstruction.com or by using any privacy or cookie controls made available on our website.

Where legally required, we will also honor recognized browser-based opt-out preference signals.

8. California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on whether those laws apply to our business and your information, these rights may include the right to:

• Know what personal information we collect and how we use it
• Request access to personal information
• Request correction of inaccurate personal information
• Request deletion of personal information
• Opt out of the sale or sharing of personal information
• Limit certain uses of sensitive personal information where applicable
• Receive equal treatment when exercising privacy rights

To submit a privacy request, contact us at:

info@renoaconstruction.com

We may need to verify your identity before completing certain requests.

9. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

11. Children’s Privacy

Our website and services are intended for adults seeking construction and remodeling services.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

Any updated version will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us at:

Renoa Design & Construction
22349 Kittridge St
Woodland Hills, CA 91303
Email: info@renoaconstruction.com
Phone: 747-251-1725
Website: renoaconstruction.com